At {{storeConfig.name}}, we aim to make post-purchase support straightforward. The following guidelines explain when an order can be changed, returned, replaced, or refunded.
1. Can I Cancel My Order?
Cancellation or modification requests must be submitted within 12 hours of payment confirmation.
We can only consider changes before processing, packing, or shipping preparation begins. Orders already in transit cannot be canceled.
Approved cancellations incur a deduction of 6.9% of the order amount plus $1 for administrative and payment processing costs.
2. When Can I Return an Item?
Eligible items may be returned within 30 days of purchase or 14 days after delivery, whichever is later.
Items must be unused and returned in their original condition with the original packaging and all included components.
Contact {{storeConfig.service_email}} for approval before returning an item. Returns sent without authorization will not be accepted.
3. When Are Refunds Available?
Refund requests may be reviewed if:
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The item arrives damaged.
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The wrong product is received.
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The order does not arrive within the guaranteed delivery timeframe.
We may request your order number, name, photos, or an unboxing video to verify the issue.
Change-of-mind returns are permitted under the return conditions, but return shipping is paid by the customer. Refunds for returned products are issued after the item is received and inspected.
4. What If I Need a Replacement?
If a delivery failure is caused by a shipping carrier error, we will send a replacement at no additional cost.
If the customer provides an incorrect shipping address or other incorrect delivery details, the customer is responsible for the replacement item cost.
5. Which Situations Are Excluded?
Returns, refunds, or compensation are generally unavailable for:
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Customer-caused delivery delays or missed delivery attempts.
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Orders already in transit.
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Pre-order or custom-made items, unless defective or otherwise required by law.
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Returns without prior authorization.
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Packages confirmed delivered but later lost or stolen.
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Customs detention, natural disasters, and other force majeure events.
6. Failed or Undeliverable Packages
We may contact you using the email address entered at checkout if delivery fails. If incorrect contact information prevents contact and the package is returned or destroyed, we are not responsible for the resulting loss to the extent permitted by law.
7. International Shipping
International shipments may incur customs duties, import taxes, or other destination-specific fees. Please review potential charges before completing your purchase.
Returns or cancellations due to customs charges or shipping costs are generally not accepted.
8. Need Help?
Contact {{storeConfig.service_email}} for cancellation, return, replacement, or refund assistance. Please provide your order number and explain the reason for your request.