1. Do You Offer International Shipping?
We ship to many destinations. Enter your shipping address at checkout to check whether delivery is available for your location.
2. How Much Is Shipping?
Orders totaling $119 or more qualify for free shipping. Orders below $119 are charged a flat fee of $12.90.
3. How Long Does Order Processing Take?
Most orders are processed within 3–7 business days after payment confirmation. Additional processing time may be needed during busy periods or holidays.
4. What Is the Estimated Delivery Time?
Delivery generally takes 9–28 business days after processing. This is an estimate, and actual arrival times may vary.
5. When Will I Receive Tracking Information?
Tracking details will be sent by email when available after your order has shipped. Updates may take some time to appear.
6. Why Hasn't My Tracking Status Changed?
Tracking updates are not always immediate. If your status remains unchanged for an extended period, contact us with your order number.
7. Can I Correct My Shipping Address?
Please contact us immediately if you notice an address error. Address changes depend on your order's status and may not be possible after shipment.
8. What Should I Do If My Order Is Delayed?
If your order hasn't arrived within the estimated delivery window, email {{storeConfig.service_email}} with your order number so we can review the situation.
9. Are Customs Duties Included in the Shipping Fee?
International orders may be subject to customs duties, import taxes, or local charges separate from the shipping fee. Unless otherwise stated, these charges are the customer's responsibility.
10. What If My Package Is Missing?
Contact our support team with your order number and tracking details, if available. We'll review the information and help you determine the next steps.